Payment Structure & Bank details

Payment Structure

To confirm your booking with SCG Holidays, the following payment structure will apply:

1. Initial Booking Payment

• Advance Payment: A non-refundable deposit of 25 % of the total tour/service cost is required at the time of booking to secure your reservation.
• The remaining balance must be paid as per the timeline outlined below.

2. Balance Payment

• Full Payment: The remaining balance of 70-80% of the total tour/service cost must be settled 40 days before the tour's start date.
• For bookings made within 40 days of travel: Full payment is required at the time of booking.

3. Mode of Payment

We accept the following payment methods:

• Bank Transfer
• UPI Payment
• Credit/Debit Cards
• Cash (only at authorized locations)
• Online Payment Portal

4. Payment Confirmation

• Once the payment is received, a payment receipt and tour confirmation voucher will be sent to you via email or other preferred communication methods.
• If payment is made through bank transfer, please send a screenshot or transaction details to confirm receipt of payment.

5. Late Payment

• If the balance payment is not made within the specified time (30 days before travel), SCG Holidays reserves the right to cancel the booking and apply the corresponding cancellation fees as per our Cancellation Policy.

6. Currency and Taxes

• All payments must be made in INR unless otherwise specified.
• GST or any other applicable taxes will be added to the tour/service cost, as required by Indian law.

 Promotional or Discount Offers

1. Full Payment Upfront

   • For bookings made under promotional or discounted offers, full payment must be made upfront at the time of booking to confirm the reservation.
   • No installments or part payments will be accepted for these offers.

2. Cancellation Conditions

   • Cancellation terms for bookings made under promotional or discounted offers may differ from the standard cancellation policy.
   • Specific cancellation policies, including fees and refund timelines, will be clearly communicated at the time of booking and may vary depending on the promotion or discount applied.
   • In most cases, promotional offers may have stricter cancellation conditions, such as no refunds or reduced refund amounts if cancelled after a certain date.

3. Changes or Modifications

   • Requests for changes or modifications to bookings made under promotional offers may not be allowed or may incur additional fees.
   • Any amendments will be subject to the terms of the specific promotional offer.

 

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Right to Modify Payment Structure and Payment Responsibility

1. Modification of Payment Structure

   • SKY CLIENT GLOBAL TRAVELS AND TOURS PRIVATE LIMITED (SCG Holidays) reserves the right to modify or update the payment structure for any tours, packages, or services at any time.
   • Any changes to the payment structure will be clearly communicated to the customer at the time of booking, and the new terms will apply to the specific booking.

2. Responsibility for Payments

   • SCG Holidays is only responsible for the payments transferred or used via the officially accepted payment gateways, such as bank transfers, UPI, credit/debit cards, or any other approved methods provided at the time of booking.
   • SCG Holidays is not responsible for any discrepancies or issues that arise from payments made outside of the officially authorized payment channels.
   • Customers are advised to ensure that they use the designated payment methods to avoid any complications regarding their booking.
 

Documentation

Health and Travel Documents

1. Health Documents (for Travel)

   • Medical Fitness Certificate: For customers with pre-existing health conditions or elderly travelers, a Medical Fitness Certificate may be required from a certified doctor, ensuring that the traveler is fit for the planned trip, especially for physically demanding tours.
   • Vaccination Records: For international travel or certain destinations, proof of vaccination (e.g., yellow fever, COVID-19, etc.) may be necessary. Customers should check vaccination requirements specific to their travel destination.
   • Travel Insurance: Travel Insurance is highly recommended for both domestic and international tours. It should cover medical emergencies, hospitalizations, trip cancellations, lost luggage, and other unforeseen situations. It is the responsibility of the traveler to obtain and carry a valid insurance policy.

2. Travel Documents for International Travel

   • Passport: A valid passport is required for all international trips. It must have at least 6 months validity from the date of departure.
   • Visa: Depending on the destination country, travelers may need to obtain a visa before departure. SCG Holidays can assist with the visa process if needed, but it is ultimately the traveler’s responsibility to ensure that the visa is secured before the departure date.
   • International Health Declaration: Some countries may require travelers to fill out an International Health Declaration, especially in response to health emergencies (such as COVID-19). This must be completed as per the destination country’s requirements.
   • Travel Authorization/Entry Requirements: Depending on the destination, travelers may need to obtain an Electronic Travel Authorization (ETA) or other similar entry permissions for certain countries.

3. Documents for Domestic Travel

   • Government-issued ID Proof: For all domestic travel, travelers must carry a valid government-issued ID proof such as Aadhaar Card, Voter ID, Driving License, or Passport.
   • Travel Tickets: For travel involving flights, trains, or buses, travelers should carry their tickets or e-ticket confirmations.
   • Hotel Booking Confirmations: Printed or digital copies of hotel reservations or accommodation details should be kept handy during the tour.

4. COVID-19 and Other Health-related Travel Documentation (If Applicable)

   • Negative COVID-19 Test Report: Depending on the travel destination or current health regulations, a negative PCR test result taken within a specific time frame (usually 72 hours) before departure may be required.
   • Health Declaration Forms: Some countries may require travelers to submit health declaration forms that confirm they are free from any symptoms or diseases.
   • COVID-19 Vaccination Proof: Many countries and airlines may require proof of COVID-19 vaccination to allow entry or boarding.

5. Special Health Considerations

   • Dietary Restrictions: Travelers with specific dietary requirements (e.g., vegan, gluten-free, etc.) should inform SCG Holidays ahead of time to ensure suitable arrangements.
   • Emergency Medical Contacts: A list of emergency medical contacts should be kept with the traveler in case of an unforeseen health emergency during the trip.

Cancellation Policy & Charges

Here’s a focused version of the Cancellation Conditions for SKY CLIENT GLOBAL TRAVELS AND TOURS PRIVATE LIMITED (SCG Holidays):

Cancellation Conditions

1. Regular Cancellation Terms

• 90 days or more before arrival: 10% of the total tour/service cost will be charged as cancellation fees.
• 60 days before arrival: 20% of the total tour/service cost will be charged as cancellation fees.
• 30 days before arrival: 40% of the total tour/service cost will be charged as cancellation fees.
• 20 days before arrival: 50% of the total tour/service cost will be charged as cancellation fees.
• 10 days before arrival: 75% of the total tour/service cost will be charged as cancellation fees.
• Less than 72 hours before arrival or No Show: No refund will be provided.

2. Peak Season Cancellation Terms (Christmas, New Year’s Eve, and Other Festivals)

• 30 days or more before arrival: 20% of the total tour/service cost will be charged as cancellation fees.
• 15 to 30 days before arrival: 50% of the total tour/service cost will be charged as cancellation fees.
• Less than 15 days before arrival: 100% of the total tour/service cost will be charged as cancellation fees.
• No Show during Peak Seasons: No refund will be issued.

3. Promotional or Discount Offers

• Cancellation conditions for bookings made under promotional or discounted offers may differ from the regular terms. Specific cancellation policies will be mentioned at the time of booking.

This is a streamlined version focusing on the cancellation conditions. Let me know if this works for you!

Refund policy

Refund Process

• Refunds, if applicable, will be processed within 7-14 business days after the cancellation request is approved.
• All refunds will be issued via the original payment method used for booking. If payments were made through UPI, cash, or other methods, the refund may be processed in the form of bank transfer, as per the payment records.
• Please note: Any cancellation fees and additional charges (e.g., administrative fees, bank processing fees) will be deducted from the total refund amount.

 . Non-refundable Items

• Booking Fees: Any booking fees, transaction fees, or other non-refundable charges may not be refunded in the event of cancellation.
• Third-party Service Fees: Charges from hotels, airlines, transport, and other third-party vendors are subject to their own cancellation policies and may be non-refundable in certain cases.

 . Special Circumstances

• Force Majeure: If your tour is impacted by extraordinary circumstances such as natural disasters, political unrest, government travel bans, or health emergencies (including COVID-19), SCG Holidays will work with you to provide options such as rescheduling the tour or issuing a refund, as per the prevailing conditions.

 . No Show

• If a customer fails to arrive at the scheduled time of departure (whether by flight, train, or any other transport), no refund will be provided.

This Cancellation and Refund Policy ensures transparency regarding cancellations and refunds for both the customer and your company. You can update the terms as needed based on specific situations or additional services you offer. Let me know if you would like any further revisions!

Terms & Conditions

Here’s a detailed Terms and Conditions document for SKY CLIENT GLOBAL TRAVELS AND TOURS PRIVATE LIMITED (SCG Holidays). You can adapt this for your website or any other platform where customers book holiday packages:

Terms and Conditions for SKY CLIENT GLOBAL TRAVELS AND TOURS PRIVATE LIMITED (SCG Holidays)

1. Applicability

These Terms and Conditions apply to all customers who book holiday packages, use the website, or avail services provided by SKY CLIENT GLOBAL TRAVELS AND TOURS PRIVATE LIMITED (SCG Holidays). By using our services or booking through our website, you agree to these terms.

2. Eligibility to Use

To book a holiday package with SCG Holidays, you must be at least 18 years old and capable of entering into legally binding contracts. By booking with us, you confirm that you meet these eligibility requirements.

3. Booking Process

• Booking Confirmation: Bookings are considered confirmed only upon receipt of the full payment or an advance deposit (as per the package terms). A booking confirmation will be sent to the registered email address.
• Required Information: Accurate and complete information must be provided by the customer while booking, including personal details, travel preferences, and any special requests.

4. Package Inclusions and Exclusions

• Inclusions: Each holiday package includes accommodations, meals (as specified in the package), transportation (train, car, etc.), sightseeing tours, and other services as per the itinerary.
• Exclusions: Personal expenses, optional activities, insurance, visa costs, or services not mentioned in the package are excluded.

5. Payment Terms

• Advance Payment: An advance deposit (if applicable) is required to secure the booking, with the balance due before the travel date.
• Payment Methods: Payments can be made via online banking, credit/debit cards, or other secure payment gateways available on our website.
• Non-Refundable Fees: Processing or transaction fees, if any, may be non-refundable upon cancellation.

6. Cancellation and Refund Policy

Cancellation Policy

In the event of cancellation of tour/travel services due to any avoidable or unavoidable reasons, we must be notified in writing. The cancellation charges will be effective from the date we receive your written notification, and they will be as follows:

• 90 days or more before arrival: 10% of the tour/service cost
• 60 days before arrival: 20% of the tour/service cost
• 30 days before arrival: 40% of the tour/service cost
• 20 days before arrival: 50% of the tour/service cost
• 10 days before arrival: 75% of the tour/service cost
• Less than 72 hours before arrival or no show: No refund

Please note that the cancellation charges are applicable on the total tour cost, including services, accommodations, and any other booked items. The refund process will begin once all charges have been deducted and the refund is approved

7. Changes to Itinerary

• Customer Request: Any changes to the itinerary (such as changing dates, hotels, or destinations) must be requested at least 7 days in advance.
• Additional Charges: Any additional costs incurred due to changes, such as rescheduling or new bookings, will be borne by the customer.

8. Travel Documents

Customers are responsible for ensuring they possess valid travel documents, including passports, visas (for international travel), health certificates, etc. SCG Holidays does not provide visa assistance unless specified in the package.

9. Insurance

Travel insurance is not included in the package. We strongly recommend purchasing travel insurance to cover unexpected events such as cancellations, medical emergencies, or loss of baggage.

10. Force Majeure

SCG Holidays is not liable for delays or cancellations caused by events beyond its control, such as natural disasters, political unrest, strikes, or other unforeseen circumstances. In such cases, we will make reasonable efforts to offer alternatives, but any additional costs will be the responsibility of the customer.

11. User’s Responsibility

• Accuracy of Information: Customers must provide accurate and complete details during booking and follow all travel advisories and regulations.
• Compliance with Laws: Customers must comply with the local laws and regulations of the destinations they are visiting.
• Health and Fitness: Customers should notify SCG Holidays about any medical conditions that may affect their participation in the package.

12. Security and Account Information

Customers are responsible for keeping their account details, including usernames, passwords, and other sensitive information, confidential. SCG Holidays is not liable for any unauthorized access or activities resulting from a customer’s failure to secure their account information.

13. Website Terms

By using the SCG Holidays website, you agree to the following:

• Intellectual Property: All content, including text, images, videos, and designs on the website, is owned by SCG Holidays or its partners and cannot be reproduced without permission.
• Right to Modify: SCG Holidays reserves the right to modify these Terms & Conditions, package details, and prices without prior notice.

14. Indemnification

Customers agree to indemnify and hold SCG Holidays, its affiliates, and employees harmless from any claims, damages, or losses arising from their use of the website, booking a package, or any actions that violate these terms.

15. Advertising and Third-Party Links

SCG Holidays may display advertisements from third parties or link to third-party websites. These links are for convenience only, and SCG Holidays is not responsible for the content or availability of these external sites.

16. Right to Refuse and Cancel

SCG Holidays reserves the right to refuse bookings or cancel any booking if it suspects fraudulent activity or violation of terms. In such cases, a full refund (minus applicable charges) will be given.

17. Fake Calls and Fraudulent Activities

Customers are advised to be cautious of fake calls, phishing emails, or any fraudulent activities. SCG Holidays will never ask for payment through unauthorized channels. Customers should report any suspicious activity to our customer support team.

18. COVID-19 Related Terms & Conditions

All packages are subject to government travel guidelines and health advisories. In the case of restrictions due to the COVID-19 pandemic, customers will be informed, and refunds or adjustments will be provided as per the applicable terms.

19. UPI Related Terms & Conditions

If you choose to pay via UPI, you agree to follow the terms set by your payment service provider. SCG Holidays is not responsible for any UPI-related issues, including failed transactions or delays.

20. CCvenue EMI

If the CCvenue EMI option is available, customers can avail installment payments. Additional terms related to CCvenue EMI  will be communicated at the time of booking.

21. Content Moderation

SCG Holidays reserves the right to moderate and remove user-generated content, including reviews, comments, and posts that are deemed inappropriate, offensive, or in violation of these Terms & Conditions.

22. Miscellaneous

• Governing Law: These terms and conditions are governed by the laws of India.
• Dispute Resolution: Any disputes will be resolved through arbitration, with jurisdiction in Kerala, India.